Service


Services

Delivery & Parts Supply

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    CASELEE Machinery is dedicated to providing our clients with original spare parts of machinery, good price, highest quality, exact fitness and appropriate function, make us have big advantage in spare parts supply, and win clients trust and long time cooperation. So whenever our clients need spare parts, just need contact us, we will hand your request quickly and satisfactory.

After-sales service

    CASELEE Machinery grant our clients a one year period or 2000 working hours warranty for any machines exported from us. During the warranty period, in case the defect of material or workmanship has occurred with spare parts in normal operation, the defective part will be repaired or replaced free of charge.

 

    We shall also be responsible to propose a solution for the breakdown after our technicians inspect and confirm the corresponding pictures and written indications which should be supplied by buyer.

* Warranty: We supply one year warranty for all the machines we exported, during the warranty, if there is problem caused by machine quality without improper operation, we will supply the replace genuine parts by DHL to clients freely to keep the machine in high efficiency work.

* Spare Parts: We have 8 years experience on machine and spare parts supplying, we are efforts to supply Genuine XCMG spare parts with good prices, quick response and professional service.


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Engineer Training

 

We can send our experienced engineers to your plant, carry out training regarding principle of mechanical operation, actual operation, repair and maintenance. Normarlly period is 10-15 days. You only need charge for round-trip tickets, accommodation and daily wage.